Communications skills for a team leader or member is a pre-requisite for HSQE incident free, effective and efficient performance
Before communicating verbally or in written:
Take your time and stay cool understand the why, what, who, when, where and how of the message make sure all the right persons and depts are included in the recipients list consider background, time and mood of the recipients
Documents speak louder than words and Words are listened louder than documents
Choose the most effective means of communication, verbal or in written, preferably a combination Write, walk and talk
Stand in public: the red face control
be accurate, constructive, clear, dense, positive and polite avoid disclosing to your friend what your enemy should not know concentrate on your arguments, avoid direct reference to the owners of opposite arguments ensure readily available evidence
Team Hierarchy
Out-going communicating of any team member with outsiders is approved by the team manager In coming communication to any team member is shared with the team
Prior speaking or hitting the “send” button
Think once more, review and ensure compliance with communication policy and process
When communicating verbally
Shouting is ineffective, it does not help to get the point across Talk calmly and clearly, the listener will understand better Last token first taken: end the phrase with the positive message
When communicating in written
Publish only accurate and cross checked information, with readily available evidence Instant messaging (WhatsApp, Viber, Messenger or equivalent) is an accepted, occasionally preferable, alternative to verbal communication, however is not accepted alternative to written communication When using instant messaging in Company workplace always ensure that your team members are also aware of the conversation Avoid violating the privacy of business partners, fellow seafarers and co-workers Avoid social media as a platform to harm, intimidate insult, threaten, defame or embarrass others
